MANAGEMENT

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Improving - why bother?

I recall facing this question myself five years ago, when I accepted the assignment to roll out an improvement programme on a 150+ IT services company. At the time it seemed to me a few months assignment which ends when “we write down our processes and then get CMMI certified”. What a simplistic, foolish view! Now I wish I could give some advice to the younger me… however, since that’s not possible, it may make sense sharing some lessons learned along the way - sometimes the hard way - hoping that someone else will benefit from them.